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Why it would be foolish to “pull a GM” and snub Facebook
May 16, 2012 – 1:13 pm | No Comment

The two biggest stories in digital right now are Facebook… and Facebook. On the eve of an IPO that could value Facebook at $100 billion we get word that automotive giant General Motors is pulling its $10 million Facebook ad budget on account of diminished returns. Is GM telling us something, that Facebook is a waste of money as a marketing opportunity? The answer: not so fast.

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Customer Engagement, Industry Case Studies & Presentations, Infographic »

The brands cashing in on Facebook’s global growth: INFOGRAPHIC
May 18, 2012 – 6:53 am | No Comment

As we write, the world is playing countdown to the biggest tech IPO in a decade. In a matter of hours, we’ll know how many billions (north of $100 billion) will add up to the value of Facebook. As we ponder all those zeros, here’s an interesting infographic on the 901 million-pound gorilla’s globe-spanning growth. Read the full story »

What’s driving social media? 12 must-heed facts for your file
May 17, 2012 – 7:12 am | One Comment
What’s driving social media? 12 must-heed facts for your file

For some time now we’ve been delivering to SMI readers a “Social Media by the Numbers” roundup, a summary of the big numbers and the big picture that are driving social. Our newsletter subscribers know this well as they get it in their in-box at the start of every week. Here, we’ve put together a longer version that look back over the past few weeks so those of you are not familiar with it can get a glimpse. Enjoy!

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Social apps review: Apps to pack for your summer vacation
May 16, 2012 – 9:31 am | No Comment
Social apps review: Apps to pack for your summer vacation

Summer’s a comin’, and even torrential rain-stricken Blighty is beginning to feel optimistic about the forthcoming season – probably because many Brits are planning on hot-footing it abroad. In the spirit of the summer vacation, then, we look at the must-have apps for the keen traveler.

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Five keys to increasing your social media ROI
May 15, 2012 – 6:46 am | No Comment
Five keys to increasing your social media ROI

Over the past 12 months, social media has gone from an “add-on” to “business critical” for marketers in the UK. Social has opened up a huge opportunity for brands to engage directly with customers, and every marketer understands now that there are clear benefits to using social media for marketing. But, as online engagement platform provider EPiServer noted in a recent study, the vast majority of UK businesses still struggle to effectively measure their return on social media investment. Here then are five keys to increasing your social media ROI.

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Social media spotlight: McDonald’s Germany jumps on the crowdsourcing train and engages one in four Germans
May 14, 2012 – 8:36 am | No Comment
Social media spotlight: McDonald’s Germany jumps on the crowdsourcing train and engages one in four Germans

We’ve seen Nissan launch a comprehensive crowdsourced car-building campaign, American beer brand Sam Adams crowdsource a new draft beer via Facebook, and makeup maestros Bobbi Brown bring back old lipstick shade favorites based on crowdsourced feedback. Now, the universally-recognised McDonald’s is tapping into social crowdsourcing success, with its Germany-centric ‘Mein Burger’ (My Burger) campaign.

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Why video is killing the old white paper for marketers seeking thought leadership prominence
May 14, 2012 – 8:14 am | 3 Comments
Why video is killing the old white paper for marketers seeking thought leadership prominence

We’re on the tools beat again this morning. Last week we looked at a McKinsey survey of business executives who showed their growing fondness for social networking and, in particular, video sharing. Today, we look a bit deeper into the latter phenomenon to show just how companies are deploying video to position themselves.

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Social commerce spotlight: The six types of online shopper
May 11, 2012 – 8:17 am | One Comment
Social commerce spotlight: The six types of online shopper

The report examines social shopper needs, ultimately developing six shopper archetypes. By breaking down traits associated with indulgent needs, impulsive needs, utilitarian needs and informational needs, the researchers identified the following (from light social shoppers to heavy users):

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Pinterest co-founder: the Android, iPad apps are coming soon and why we have yet to scratch the surface on creative pinning
May 10, 2012 – 4:29 pm | One Comment
Pinterest co-founder: the Android, iPad apps are coming soon and why we have yet to scratch the surface on creative pinning

The online press is filled with Pinterest success stories on a seemingly hourly basis. Retailers are using their pinboards to drive traffic, others are using it to drive higher revenues per click, marketers are using it to create buzz for their new launches and lastly publishers are seeing it drive eyeballs.Turns out though that while the Pinterest pioneers have shown us a vital new tool to build engagement, we’ve yet to see the best of what this platform can offer, says Pinterest co-founder Evan Sharp.

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What snob factor? Luxury brands score big with social: INFOGRAPHIC
May 9, 2012 – 1:52 pm | No Comment
What snob factor? Luxury brands score big with social: INFOGRAPHIC

The social engagement chops of luxury brands has become nothing to sniff at lately. We saw a few weeks ago where Burberry Group swept top honors in the FTSE 100 Social Media Index, landing the No. 1 brand on Facebook, YouTube and Twitter. The high-end fashion label may have set the bar high, but that’s only because there’s a lot at stake in this corner of online retail.

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Which social tools are preferred by business: Survey
May 9, 2012 – 7:24 am | One Comment
Which social tools are preferred by business: Survey

There have been a number of studies that look at the social smarts of today’s most tech-savvy companies. For example, last month we took a look at the phenomenon of the great stall happening on the corporate side with blogging and the subsequent surge in Tweeting. This is only one side of the story, of course. A far more telling picture is to look at uptake of social tools. And we have that for you here.

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Social media spotlight: Facebook organ donation feature prompts thousands to sign up
May 8, 2012 – 7:18 am | No Comment
Social media spotlight: Facebook organ donation feature prompts thousands to sign up

Thousands of Facebook users have registered with organ donation programs after Facebook introduced an option that allows users to add their donor status to their timelines.

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